Table 3.

Average calibration of raters (n=14) against the referent standard

	Average Gwet's AC1	Range	Fleiss’ κ	Range
HCAT problem categories
Quality	0.79	0.59 to 0.88	0.62	0.45 to 0.77
Safety	0.76	0.69 to 0.83	0.68	0.49 to 0.78
Environment	0.89	0.73 to 0.94	0.67	0.49 to 0.78
Institutional processes	0.84	0.73 to 0.89	0.63	0.58 to 0.072
Listening	0.89	0.82 to 0.94	0.62	0.52 to 0.077
Communication	0.86	0.72 to 0.93	0.62	0.41 to 0.76
Respect and patient rights	0.91	0.87 to 0.94	0.65	0.51 to 0.72

p<0.001 for all tests.

HCAT, Healthcare Complaints Analysis Tool.