Table 2.

Themes identified in each study: personalized care delivered from a distance.

Paper	Space “A familiar and relaxing environment”	Time “Time was never an issue”	The human factor “It feels impersonal”
Beaver, Williamson, and Chalmers, 2010 [30]	✓a	✓	✓
Chambers et al, 2015 [35]
Chan et al, 2013 [36]
Cornwall, Moore, and Plant, 2008 [37]		✓	✓
Cox et al, 2008 [31]		✓
Cox and Faithfull, 2015 [32]		✓
Fergus et al, 2014 [33]			✓
Head et al, 2011 [38]
Hogberg et al, 2013 [39]	✓	✓	✓
Hogberg et al, 2015 [40]	✓	✓
Kearney et al, 2006 [41]
Kilbourn et al, 2013 [42]			✓
Lai et al, 2015 [43]
Livingston et al, 2006 [34]		✓
Maguire et al, 2015 [44]
McCall et al, 2008 [45]			✓
McCann et al, 2009 [46]			✓
Ream et al, 2015 [47]	✓
Snyder et al, 2013 [48]			✓
Stacey et al, 2016 [49]
Williamson, Chalmers, and Beaver, 2015 [50]	✓	✓	✓
Zheng et al, 2013 [51]

^a✓: indicates the theme was present within the paper.