Table 1.
Descriptive Statistics of Survey Items and Composite Indexes.
| N | Mean | SD | Description | |
|---|---|---|---|---|
| Nursing care | ||||
| 1 | 36 284 | 3.84 | 0.468 | How often did nurses treat you with courtesy and respect? |
| 2 | 36 336 | 3.74 | 0.570 | How often did nurses listen carefully to you? |
| 3 | 36 276 | 3.70 | 0.613 | During this hospital stay, how often did nurses explain things in a way you could understand? |
| CI | 36 523 | 3.76 | 0.456 | Composite index (mean of the 3 items) |
| Physician care | ||||
| 4 | 36 170 | 3.85 | 0.476 | How often did doctors treat you with courtesy and respect? |
| 5 | 36 137 | 3.74 | 0.602 | How often did doctors listen carefully to you? |
| 6 | 36 185 | 3.70 | 0.630 | How often did doctors explain things in a way you could understand? |
| CI | 36 408 | 3.76 | 0.500 | Composite index (mean of the 3 items) |
| Room | ||||
| 7 | 35 833 | 3.59 | 0.743 | How often were your room and bathroom kept clean? |
| 8 | 36 217 | 3.52 | 0.757 | How often was the area around your room quiet at night? |
| CI | 36 469 | 3.55 | 0.594 | Composite index (mean of the 2 items) |
| Staff | ||||
| 9 | 26 170 | 3.77 | 0.548 | How often did the hospital staff do everything they could to help you with your pain? |
| 10 | 18 042 | 3.68 | 0.716 | Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? |
| 11 | 17 714 | 3.03 | 1.171 | Before giving you any new medicine, how often did hospital staff describe side effects in a way you could understand? |
| CI | 30 687 | 3.59 | 0.666 | Composite index (mean of the 3 items) |
| Dependent variable | ||||
| 36 294 | 9.00 | 1.553 | Overall rating of the hospital (0-10) | |
Abbreviations: SD, standard deviation; CI, Composite Index.