Table 2.
Round 1: Criteria Determined to Be Unimportant or Infeasible (Ratings <70%) or Redundant (n=12)
| No. (%) of panellists rating item as: |
|||
|---|---|---|---|
| Criteria | Important | Clear | Feasible |
| Criteria determined to be unimportant and infeasible | |||
| Speaks to patient in a calm manner | 7 (58) | 7 (58) | 7 (58) |
| Uses appropriate non-verbal communication (i.e., makes eye contact) | 7 (58) | 8 (67) | 8 (67) |
| Answers questions throughout the session | 6 (50) | 6 (50) | 6 (50) |
| Adapts communication style to patient needs and abilities | 7 (58) | 7 (58) | 7 (58) |
| Closes the session appropriately | 7 (58) | 6 (50) | 7 (58) |
| Makes an effort to alleviate patient fears | 7 (64)* | 7 (58) | 8 (67) |
| Attends to the patient throughout the session | 8 (67) | 7 (58) | 7 (58) |
| Makes an effort to build rapport | 6 (50) | 5 (42) | 3 (27)* |
| Treats patient with positive regard, dignity, respect, and compassion | 8 (67) | 8 (67) | 8 (67) |
| Demonstrates cultural sensitivity | 4 (33) | 5 (42) | 5 (42) |
| Demonstrates sensitivity and respect when handling the patient | 8 (67) | 7 (58) | 6 (50) |
| Criteria determined to be infeasible | |||
| Demonstrates active listening | 11 (92) | 8 (67) | 7 (58) |
| Demonstrates confidence | 8 (73)* | 6 (55)* | 6 (55)* |
| Maintains professional patient-therapist relationship | 9 (82)* | 7 (64)* | 6 (55)* |
| Obtains informed consent | 9 (75) | 8 (67) | 6 (60)† |
| Criteria determined to be redundant | |||
| Ensures patient comfort throughout the session | 9 (82)* | 8 (73)* | 9 (82)* |
| Considers patient comfort | 12 (100) | 10 (83) | 11 (92) |
| New round 2 criterion generated from merged criteria determined to be redundant | |||
| Ensures patient comfort throughout the session | |||
*
Data from 11 participants.
†
Data from 10 participants.