Table 2.

Impact of Ratings of Interactions with Providers and Health Plans in Worst vs. Better Quartiles on Change in Disease Damage, with and without Adjustment for Demographic Characteristics, Socioeconomic Status, SLE and Overall Health Status, Health Behaviors, and Health Care Characteristics

Measure of Interactions	Unadjusted			Adjusted
	Worst Quartile1	Better Three Quartiles		Worst Quartile	Better Three Quartiles
Individual Provider Domains	Change in Damage Scores (95% CI)			Change in Damage Scores (95% CI)
Patient-Provider  Communication	0.63 (0.51, 0.76)	0.41 (0.33, 0.48)	*	0.77 (0.62, 0.92)	0.54 (0.43, 0.64)	*
Shared Decision-making	0.54 (0.41, 0.67)	0.44 (0.37, 0.51)		0.67 (0.52, 0.82)	0.57 (0.46, 0.68)
Trust	0.55 (0.41, 0.69)	0.44 (0.37, 0.51)		0.67 (0.52, 0.83)	0.57 (0.46, 0.68)
Individual Health Plan Domains
Care Coordination	0.62 (0.47, 0.77)	0.43 (0.36, 0.50)	*	0.75 (0.58, 0.92)	0.56 (0.46, 0.67)	*
Promptness/Timeliness of Care	0.47 (0.35, 0.60)	0.46 (0.38, 0.53)		0.62 (0.47, 0.77)	0.58 (0.48, 0.69)
Assessment of Health Plan	0.54 (0.41, 0.66)	0.44 (0.36, 0.51)		0.66 (0.51, 0.80)	0.56 (0.45, 0.68)

¹Scores to Define Worst Quartile in Ratings:

Patient-Provider Communication: less than 86.8

Shared Decision making: less than 16.7

Trust: less than 83.3

Care Coordination: 67.0

Promptness/Timeliness of Care: less than 58.5

Assessment of Health Plan: less than 72.5

^*p<0.05 for difference between worst and better three quartiles.