Table 4.

Chi-square comparison of respondents by urban and rural location

		Rural			Urban
		N	%	ASR	N	%	ASR	X 2	Sig
Socio-demographic characteristics
Gender	Male	208	47.3	2.4	195	39.4	−2.4	5.9	**
	Female	232	52.7	−2.4	300	60.6	2.4
Age	<20	25	5.7	0.6	24	4.8	−0.6	10.66	*
	21-30	141	32	−1.6	184	37.2	1.6
	31-40	127	28.9	0.8	131	26.5	−0.8
	41-50	95	21.6	1.5	87	17.6	−1.5
	51-60	38	8.6	0.8	36	7.3	−1.5
	60 year.+	14	3.2	−2.4	33	6.7	2.4
Education level	0-16 years.	77	17.5	1.7	67	13.5	−1.7	13.26	**
	17-18 years.	106	24.1	−3.2	166	33.5	3.2
	19 years+	222	50.5	2.3	213	43	−2.3
	Still in education	35	8	−1	49	9.9	1
Current monthly income	SAR 3,000 or less	168	38.2	−3.9	252	50.9	3.9	18.64	***
	SAR 3–8,000	240	54.5	2.7	226	45.7	−2.7
	SAR 8–15,000	32	7.3	2.6	17	3.4	−2.6
Health status
Perceived health status	Excellent	58	13.2	0	65	13.1	0	1.84	NS
	Very good	233	53	−0.4	269	54.3	0.4
	Good	145	33	0.7	152	30.7	−0.7
	Fair	4	0.9	−1.2	9	1.8	1.2
Prescribed medication	Yes	209	47.5	0.4	229	46.3	−0.4	0.14	NS
	No	231	52.5	−0.4	266	53.7	0.4
Use of services
Made apt. with doctor	Yes	0	0	−0.9	1	0.2	0.9	0.89	NS
	No	440	100	0.9	494	99.8	0.9
Referral to specialist	Yes	265	60.2	1.8	270	54.5	−1.8	3.07	NS
	No	175	39.8	−1.8	225	45.5	1.8
Medical investigations	No response	196	44.5	−6.1	319	64.4	6.1	64.69	***
	Yes	119	27	0.2	131	26.5	−0.2
	No	116	26.4	7.4	41	8.3	−7.4
	Do not remember	9	2	1.6	4	0.8	−1.6
Organisational factors
See doctor on time at apt.	Not at all	440	100	0.9	494	0.2	−0.9	0.89	NS
	Seen without apt.	0	0	−0.9	1	99.8	0.9
Received blood results on time	No response	321	73	−0.2	364	73.5	0.2	6.33	NS
	Yes on time	84	19.1	−1	107	21.6	1
	Later expected	34	7.7	2.3	21	4.2	−2.3
	Still waiting	1	0.2	−0.9	3	0.6	0.9
Opening hours	Yes often	30	6.8	0	34	6.9	0	0.66	NS
	Yes sometimes	125	28.4	0.8	129	26.1	−0.8
	No	285	64.8	−0.7	332	67.1	0.7
Extra opening times	No extra hours	234	53.2	3.3	210	42.4	−3.3	28.75	***
	Early mornings	11	2.5	0.5	10	2	−0.5
	Evenings	103	23.4	−4.7	187	37.8	4.7
	Saturdays	90	20.5	1.4	84	17	−1.4
	Fridays	2	0.5	1.5	0	0	−1.5
	No response	0	0	−1.9	4	0.8	1.9
Extra opening days	No response	0	0	−1.9	4	0.8	1.9	17.67	***
	One day per week	124	28.2	−1.8	166	33.5	1.8
	2-3 days per week	126	28.6	−0.3	146	29.5	0.3
	4-5 days per week	57	13	3.6	30	6.1	−3.6
	Don’t know	133	30.2	0	149	30.1	0
Distance to PCC	Yes	123	28	5.7	64	12.9	−5.7	32.87	***
	No	317	72	−5.7	431	87.1	5.7
Cleanliness of PCC	Very clean	245	55.7	−4	339	68.5	4	42.43	***
	Fairly clean	157	35.7	1.5	153	30.9	−1.5
	Not very clean	24	5.5	4.4	3	0.6	−4.4
	Not at all clean	12	2.7	3.7	0	0	−3.7
	Unable to say	2	0.5	1.5	0	0	−1.5
Mobility within PCC	Very easy	408	92.7	−3.1	481	97.2	3.1	12.16	**
	Fairly easy	31	7	3.2	13	2.6	−3.2
	Not at all easy	0	0	−0.9	1	0.2	0.9
	Unable to say	1	0.2	1.1	0	0	−1.1
Help understanding Arabic	No response	1	0.2	−1.2	4	0.8	1.2	1.48	NS
	Yes	1	0.2	0.1	1	0.2	−0.1
	No	438	99.5	1	490	99	−1
Financial factors
Pay for prescribed medicine/s	Yes	14	3.2	−1.1	23	4.6	1.1	1.31	NS
	No	426	96.8	1.1	472	95.4	−1.1
Doctor patient communication
Doctor listened carefully	Definitely	394	89.5	1.7	425	85.9	−1.7	2.91	NS
	To some extent	46	10.5	−1.7	70	14.1	1.7
Enough time to discuss health	Definitely	385	87.5	1.5	416	84	−1.5	2.36	NS
	To some extent	50	11.4	−1.5	73	14.7	1.5
	No	5	1.1	−0.1	6	1.2	0.1
Treated with dignity and respect	Yes all of the time	440	100	2.3	489	98.8	−2.3	5.37	**
	Some of the time	0	0	−2.3	6	1.2	2.3
Provided answers for questions	Yes definitely	370	84.1	0.8	406	82	−0.8	6.69	NS
	Yes to some extent	51	11.6	−1.5	74	14.9	1.5
	No	4	0.9	0.2	4	0.8	−0.2
	Did not need to	11	2.5	0.3	11	2.2	−0.3
	No opportunity	4	0.9	2.1	0		−2.1
Treatment explained & understood	Yes definitely	332	75.5	−0.8	384	77.6	0.8	18.5	***
	Yes to some extent	35	8	−2.5	64	12.9	2.5
	No	3	0.7	−0.8	6	1.2	0.8
	Did not want	32	7.3	3	15	3	−3
	Not needed	38	8.6	2	26	5.3	−2
Results explained & understood	Yes definitely	112	25.5	0.1	124	25.1	−0.1	4.95	NS
	Yes to some extent	7	1.6	1.1	4	0.8	−1.1
	No response	321	73	−0.2	3	0.6	0.2
	Still waiting	0	0	−1.6	364	7.35	1.6
Health prevention and promotion
Blood sugars checked at PCC	Yes	308	70	2.8	303	61.2	−2.8	7.96	**
	No	129	29.3	−2.8	188	38	2.8
	Not sure	3	0.7	−0.2	4	0.8	0.2
Received advice (weight)	Yes lose weight	207	47	−1.1	250	50.5	1.1	5.05	NS
	Yes stay the same	79	18	0.5	83	16.8	−0.5
	Yes gain weight	21	4.8	−1	31	6.3	1
	No like advice	71	16.1	2	58	11.7	−2
	No advice wanted	62	14.1	−0.3	73	14.7	0.3
Received advice (healthy eating)	Yes definitely	143	32.5	−2.1	193	39	2.1	21.82	***
	Yes to some extent	94	21.4	1	93	18.8	−1
	Would like advice	131	29.8	4	92	18.6	−4
	No advice wanted	72	16.4	−2.8	117	23.6	2.8
Satisfaction
Satisfaction of using PCC	Yes completely	388	88.2	0.8	428	86,5	−0.8	2.98	NS
	Yes to some extent	52	11.8	−0.5	64	12.9	0.5
	No	0	0	−1.6	3	0.6	1.6