Table 2.

Standardized Factor Loadings in Overall Sample (n = 1,879,959) for CAHPS Medicare Survey Items (Model 1B)

Scale and Items	Factor Loading	Standard Error	t-statistic
Communication
Explain (1)	0.77	0.0003	2242.6
Listen (2)	0.87	0.0002	3505.2
Respect (3)	0.82	0.0003	2739.7
Enough time (4)	0.77	0.0003	2234.2
Access
Illness care as soon as wanted (5)	0.49	0.0007	747.1
Appointment routine care (6)	0.44	0.0007	632.7
See doctor in 15 minutes (7)	0.37	0.0007	509.3
Appointment with specialists (8)	0.58	0.0006	980.2
Easy to get care (9)	0.72	0.0005	1431.5
Easy to use prescription drug plan for medicines (10)	0.45	0.0007	660.7
Customer Service
Got information (11)	0.81	0.0006	1452.5
Courtesy/respect (12)	0.75	0.0006	1323.4
Global ratings
Plan (13)	0.66	0.0005	1235.0
Care (14)	0.76	0.0005	1600.4
MD (15)	0.63	0.0006	1082.7
Specialists (16)	0.61	0.0006	1066.0
Prescription drug plan (17)	0.48	0.0007	726.2

Note: Correlations among factors were: Communication with Access (r = 0.58), Communication with Customer Service (r = 0.38), and Access with Customer Service (r = 0.67). Standardized betas on the global ratings factor were: Communication (0.14), Access (0.66), and Customer Service (0.05). Correlated uniquenesses were as follows: e1 with e15 (r = 0.31), e2 with e15 (r = 0.33), e3 with e15 (r = 0.34), e4 with e15 (r = 0.34), e5 with e6 (r = 0.28), e8 with e16 (r = 0.14), e10 with e17 (r = 0.26), e11 with e13 (r = 0.11), e13 with e17 (r = 0.21), and e14 with e15 (r = 0.07). All p’s < 0.0001