Table 3.

Samples of Most Useful Navigator Services

Gender	Age	Representative Quotes
M	60s	He was always there, [the navigator], did so much for so many people and he seemed to know when I had an appointment because he was always there to talk to me after…he got copies of papers for me that I needed, he just did everything.
F	50s	My Navigator, she's very involved in the treatment. She is always in touch with you, seeing if you need anything or how your doctor appointments are going. She helps set up the appointments, make sure you have your medicines and she visits your house…asks how you are feeling, if you are eating. She is very on top of everything. She brings a notebook. She keeps track of all of that. If you have any problems, you can talk to her about them. I am having problems with a doctor that I had before when I had the breast cancer, and she checked into it and found me another doctor to go to for a second opinion.
M	70s	[The navigator] gave out information, things you didn’t know about yourself and your body and everything…so it made it easier to make decisions.
F	70s	[The navigator] did make several phone calls for me because at the time I was looking for help to come to the house…he called state agencies and things to see if he could find help for me, and he did find help for me.
F	70s	[The navigator] gave me a journal to keep track of what I had in my health care and my doctor visits and who went with me and what I found hard or what I found fairly easy to refer to when [the doctor] talked to me. I would know, I’d have my little notes that would tell him what I needed to work on.
F	50s	When I was supposed to be first starting chemo, [the navigator] showed up. He was going to go with me because it was that doctor who treated me really bad. We ended up filing complaints…and [the navigator] took those and said, “I’ll make sure they are turned in where they are supposed to go.” He just totally supported us on our decision for that and that’s when I got transferred up to [local hospital].
M	80s	It made it much easier to have a navigator with me because the navigator knew what was going on, where the doctors usually are dropped right in the middle of the little thing and don’t quite see the whole story. So [the navigator] can fill them in.
F	50s	It seemed like everybody wanted insurance and money up front and I had none of the above because I had run out. But with [the navigator’s] help I was able to get medical assistance from the state, Medicaid.
F	40s	The tribe said they were not able to pay for my travel every week. But the travel check I got once a month, and then the scholarship funding [obtained by the navigator]…it did help as far as me being able to pay for motel rooms and stuff like that when I had to stay up there.