Table 4.

Samples of Satisfaction and Recommendations

Gender	Age	Representative Quotes
F	70s	I think the attention that each and every one of us received…if you have a very caring person, like we did, he would do anything and everything for you, all you had to do was give him a call…I think that makes all the difference in the world.
F	50s	I think it’s an outstanding program, I really do. Unless you have had cancer and been through it…the littlest assistance goes a really long ways. Whether it’s making sure your meds are there or calling us up to see how treatment went. I mean, those types of things are invaluable. Truly.
M	Age unknown	[The navigator] made me feel like a person and that I was important. When I left here, I left with some really good thoughts about myself and the program. I was really glad that they had the program and the assistance available.
F	60s	The attentiveness to detail on – I’ll just call it day-to-day operations – on appointments, scheduling appointments, making sure pre-meds were there, making sure confirmation on appointments and test. The navigator just followed through on all of it in a very, very timely fashion which just took all of that off. I didn’t have to worry about it.
F	70s	I would definitely recommend the navigator because in my situation I think the navigator was a lifesaver in helping me get my medical and my assistance and talk with others about my history and made me feel, I don’t know, that because I had cancer didn’t mean that I wouldn’t be able to have a life.
F	50s	criticism [The navigator] made a few phone calls for me but…that was the limit of it, making a few phone calls and getting me pamphlets that had lists of resources for me.
F	40s	recommendation I think if you’re going to be a navigator you really need to understand the cultural, traditional and maybe the spiritual side of the native people, and maybe integrate the program more towards that type…so I think maybe that side needs to be built upon a little more
M	50s	criticism/recommendation The fact is I didn’t know that [the navigator] was available until I had this problem and I was in the hospital…I didn’t realize the fact that they even had a navigator program and maybe…it needs to be advertised more or make people more aware of the fact that they are available.