Table 4.
Behavioral category | Code/intensity | Example |
---|---|---|
Confrontational | c1 | Interrupting or ignoring another who is talking. Acting curt, irritated, demanding, being dismayed, or raising one’s voice while talking to the other. Calling someone by their function, such as “Anesthesia” or “SOSI (Surgical Operating Services, Inc.)” |
c2 | Grabbing equipment. Taking supplies from another when they are not offering them, or taking them from another in a hasty manner demonstrating impatience. Stomping |
|
c3 | Cursing, yelling, name-calling, use of demeaning titles (e.g., “Dude,” “Miss”) | |
c4 | Making it clear that one does not want to work with others (e.g., asking for a mediator or superior). Storming out of the OR |
|
Submissive | r1 | No reaction to conflict-provoking behavior. Ignoring or acting as if unnoticed. Becoming quiet (conversation stops abruptly) |
r2 | Using formal titles, being apologetic (“I’m sorry, sir”) | |
r3 | Cowering, moving away to create distance, slumping, or bowing in posture | |
Protesting | p1 | Head shaking, eye-rolling, or other gestures of disagreement behind the back of the initiator of a confrontation, verbally stating disagreement with the initiator |
p2 | Gestures of protest visible to the initiator, raising one’s voice while verbally disagreeing with the initiator |
|
Playful | w1 | Joking, making funny remarks, laughing with others. Lighthearted conversation |
w2 | Singing, dancing, humming, whistling, shooting hoops (i.e. throwing garbage into trash from afar and celebrating if it goes in) |
|
Mudslinging | m1 | Bad-mouthing an absent non-team member to an ally (e.g., calling the blood bank technologists lazy), making fun of the anesthetized patient (e.g., “She’s gigantic. We’re going to need ten people to move her”) |
m2 | Bad-mouthing an absent team member (e.g., the anesthesiologist complains about the surgeon’s tardiness) |
|
m3 | Bad-mouthing a present team member to an ally | |
Friendly/solicitous | f1 | Giving pleasantries (e.g., “Thank you!”), friendly greetings (e.g., “How are you?”). Polite conversation with interest in the other |
f2 | Personal compliments (e.g., “Good work, doc!”). Prolonged non medical conversation that does not include joking or laughing (including innocuous gossip) |
|
f3 | Patting on the back, hugging | |
Supportive/teambuilding | t1 | Roll call, assembling |
t2 | Teaching (e.g., telling medical student/fellow/etc. what to do to the patient, how the limbic system works, how to pass board exams) |
|
t3 | Motivational talk, complimenting a team member or the team in general for their teamwork, debriefing (e.g., “Good job today, team”) |
|
Disintegrating | d1 | Remarks that suggest a team member does not want to be in the room. Discussing quitting, retirement (e.g., “I can’t wait until I’m 65. Just one more year of this place!”) |
d2 | Quitting, calling in a mediator or supervisor | |
Courtship | x1 | Flirting: behaving in a manner that increases the intimacy between two individuals one or both of whom seem to be sexually interested (e.g., a smiling/giggling technician teasing a nurse about his/her unflattering scrubs) |
x2 | Telling jokes with sexual content, light touching | |
x3 | Prolonged or frequent touching, stroking of the other’s lower back, waist, thigh, up and down the arm, neck, shoulders. Using pet names (e.g., “Baby”) |
|
Reaction | y1 | Accepting, reciprocating, or favorably acknowledging (e.g., to Courtship smiling back) |
y2 | Neutral (the flirtee neither reciprocates nor seems reluctant) | |
y3 | Rejecting the overtures by not reciprocating or smiling, reproaching the other, or moving away |
Note: Each behavior and the subjects involved were recorded in real-time