Table 2.

Interview guide.

Can you tell us how you were pleased by this PBF programme?
Can you tell us the change this PBF programme has on your work since when it started?
Can you tell us if this PBF programme increases your workload (if it requires you extra time)?
Can you tell us how the quality indicators have been selected? On which criteria have they been selected? ‘Evidence-based therapy recommendations’? Experts’ ideas? Political based?
Can you tell us how the performance evaluation is done and how the PBF bonuses are calculated?
Can you tell us how this PBF programme changed the quality of care provided to patients?
Can you tell us the change this PBF programme has on your relationship with patients?
Can you tell us if you gain money from this PBF programme?
Can you tell us if patients’ care has improved since when this PBF has started? If yes, how? If no, why?
Can you tell us if the quality of care you provide to patients has improved (e.g. diagnosis, treatment, complications, mortality) since when this PBF programme has started? If yes, how? If not, why? More details about structures, process, and outcomes measures.
Can you tell us if in-service trainings of physicians and nurses have improved since when this PBF programme has started?
Can you tell us if the number of patients has increased since when this PBF programme has started?
Can you tell us if the results of laboratory tests are processed in a better way since when this PBF programme has started?
Can you tell us if the collaboration between different hospitals’ services related to treatment of patients has improved since when this PBF programme has started?
Do you have anything else you can tell us regarding this PBF programme since when it started?