Table 1. Online consultations over the six months of the pilot (1.6.14 to 30.11.14).

Practice	Users	Self-help	Pharmacy self-help	LAS nurse call backs	GP consultations (plus as % of users)	Total users as % of list size
Practice 1 (pop 24,396)
First 3 mths	901	187	66	14	25 (2.8%)
Second 3 mths	288	51	18	9	21 (7.3%)
Total	1172	238	83	23	46 (3.9%)	4.8%
Practice 2 (pop 9,979)
First 3 mths	287	60	18	8	24 (8.4%)
Second 3 mths
	142	26	10	6	11 (7.7%)
Total	420	81	28	14	35 (8.3%)	4.2%
Practice 3 (pop 4,626)
First 3 mths	37	6	6	0	1 (2.7%)
Second 3 mths
	39	8	7	0	2 (5.1%)
Total	76	14	13	0	3 (3.9%)	1.6%

Users: total number of unique visitors to the site during the reporting period.

Self-help: number of users who accessed the condition self-help pages.

Pharmacy self-help: number of users who accessed the pharmacy-related self-help pages.

LAS nurse call backs: number of completed clinician call back requests.

Consultations completed: number of completed e-consults.