Table 3.

Questions for graphic elicitation interviews: diabetes example

Part 2 of interviews: CDS Knowledge Resources

Explanation: An outside panel has come up with three ideas for CDS which might help primary care providers meet patient’s needs more effectively. The three are: using CDS to help identify and manage work related asthma, analyzing the impact of working conditions on refractory diabetes, and providing structured return to work letters for patients with low back pain. We would like to discuss each of them with you.

[Hand copy of most appropriate artifact to person]

Interviewee reads:

Refractory diabetes: A diabetic patient ’s working conditions, such working more or different hours or working in hot environments can contribute to hyper or hypoglycemic episodes. Also, for some safety sensitive” jobs, a worker with impaired cognition due to low blood sugar could be at risk for injury to himself or to others. The CDS would prompt providers to ask specific work-related questions and would generate educational information for the provider and patient based on the responses.

Ask:

How useful would this information be to those in your clinic?

Which clinic personnel are likely to be involved in either gathering patient data or acting on decisions/information like this?

Who would be asking the required questions?

Who would/should be educating the patient?

At what point in the clinic workflow would/should this happen?