Table 3.

Overview of the outcomes of the integrated care intervention

WHO Dimension	Negative outcomes	Positive outcomes
Effectiveness	•Less care provided to patients	•More care provided to patients •Better understanding of colleagues’ expertise •Continuity in care provision
Efficiency	•Overuse, underuse, misuse •Waste in workflows	•Financially advantageous reimbursements •Faster information exchange
Accessibility	n/a	n/a
Patient-centeredness	•Less family member involvement •Less focus on patient instead of administrative considerations	•More focus on patient instead of administrative considerations •Holistic view of the patient
Equity	n/a	n/a
Safety	•Revolving door effect •Increased likelihood of adverse events or medical mistakes	•Decreased likelihood of adverse events or medical mistakes •Improved transparency
Satisfaction	•Frustration among staff	•Appreciation by staff •Appreciation by patients