Table 5.
Service Users | Caregivers | |||
---|---|---|---|---|
Item | Item-test correlation | Average item-item correlation | Item-test correlation | Average item-item correlation |
The health worker treated me with courtesy | 0.59 | 0.31 | 0.62 | 0.31 |
The health worker listened to me carefully | 0.50 | 0.32 | 0.66 | 0.31 |
The health worker explained me things in a way I understood | 0.59 | 0.31 | 0.54 | 0.32 |
The health facility was clean | 0.59 | 0.31 | 0.76 | 0.30 |
The waiting area was clean | 0.32 | 0.31 | 0.51 | 0.32 |
The latrine was clean | 0.41 | 0.31 | 0.39 | 0.32 |
The waiting time was acceptable | 0.46 | 0.33 | 0.43 | 0.32 |
I have enough time to discuss with health worker | 0.55 | 0.32 | 0.58 | 0.31 |
I was give information in a way I understood | 0.58 | 0.31 | 0.54 | 0.32 |
I received helpful advice | 0.71 | 0.31 | 0.71 | 0.31 |
Administrative staff treated me with courtesy and respect | 0.62 | 0.31 | 0.52 | 0.32 |
The health worker involved my family helpfully | 0.66 | 0.31 | 0.56 | 0.31 |
My privacy is respected | 0.54 | 0.32 | 0.62 | 0.31 |
I have the opportunity for follow up with the same health worker | 0.41 | 0.32 | 0.50 | 0.32 |
My personal information is kept confidential | 0.75 | 0.31 | 0.72 | 0.31 |
Referral to specialist is possible | 0.78 | 0.30 | 0.67 | 0.31 |
The treatment reduced my symptoms | 0.64 | 0.31 | 0.66 | 0.31 |
The treatment reduced relapse of my illness | 0.75 | 0.30 | 0.75 | 0.30 |
The treatment helped me to improve my income | 0.69 | 0.31 | 0.64 | 0.30 |
I can get a health worker’s help any time I need | 0.66 | 0.31 | 0.54 | 0.31 |
It was easy to come to the hospital | 0.49 | 0.32 | 0.54 | 0.32 |
I had enough time to come to the hospital | 0.62 | 0.31 | 0.52 | 0.32 |
I had enough money to come and get treatment | 0.38 | 0.33 | 0.37 | 0.32 |
I would advise my family to come to the hospital | 0.78 | 0.30 | 0.68 | 0.31 |
Service user overall Cronbach’s alpha = 0.92; Caregiver overall Cronbach’s alpha = 0.92