Table 5.

Sample 2: Internal consistency and item-item correlations

	Service Users		Caregivers
Item	Item-test correlation	Average item-item correlation	Item-test correlation	Average item-item correlation
The health worker treated me with courtesy	0.59	0.31	0.62	0.31
The health worker listened to me carefully	0.50	0.32	0.66	0.31
The health worker explained me things in a way I understood	0.59	0.31	0.54	0.32
The health facility was clean	0.59	0.31	0.76	0.30
The waiting area was clean	0.32	0.31	0.51	0.32
The latrine was clean	0.41	0.31	0.39	0.32
The waiting time was acceptable	0.46	0.33	0.43	0.32
I have enough time to discuss with health worker	0.55	0.32	0.58	0.31
I was give information in a way I understood	0.58	0.31	0.54	0.32
I received helpful advice	0.71	0.31	0.71	0.31
Administrative staff treated me with courtesy and respect	0.62	0.31	0.52	0.32
The health worker involved my family helpfully	0.66	0.31	0.56	0.31
My privacy is respected	0.54	0.32	0.62	0.31
I have the opportunity for follow up with the same health worker	0.41	0.32	0.50	0.32
My personal information is kept confidential	0.75	0.31	0.72	0.31
Referral to specialist is possible	0.78	0.30	0.67	0.31
The treatment reduced my symptoms	0.64	0.31	0.66	0.31
The treatment reduced relapse of my illness	0.75	0.30	0.75	0.30
The treatment helped me to improve my income	0.69	0.31	0.64	0.30
I can get a health worker’s help any time I need	0.66	0.31	0.54	0.31
It was easy to come to the hospital	0.49	0.32	0.54	0.32
I had enough time to come to the hospital	0.62	0.31	0.52	0.32
I had enough money to come and get treatment	0.38	0.33	0.37	0.32
I would advise my family to come to the hospital	0.78	0.30	0.68	0.31

Service user overall Cronbach’s alpha = 0.92; Caregiver overall Cronbach’s alpha = 0.92