Table 1.

Role-play score sheet

Behavior	1	2	3	4	5
Use of the correct YC/AC response
Appear calm and adopt a non-confrontational manner
Limit talk to a minimum and use easy to understand words
No explanation/negotiation and ignore problem behavior
Respond appropriately when the client makes a safe choice

Key:

1. More instruction needed

2. More practice needed

3. Minimal correction needed—some work needed to meet target goals

4. Targets achieved—good example to team members

5. Exceeds expectations—excellent example to team members