Table 3.
Item statement, response distribution, and factor loadings for proposed organizational accommodation subscale, second administration (n = 316)
| Imagine that you are sick and you need care or medical advice… (1 = not at all easy, 5 = very easy; exceptions in response options indicated) | Median, mode (IQR)a | Mean (SD) | Factor loading | Remark |
|---|---|---|---|---|
| 1. Based on your experience, how easy would it be for you to get health care or advice from your clinic? |
4, 4 (1) |
3.48 (1.20) | 0.80 | |
| 2. If you were sick, how easy would it be for you to reach the clinic over the phone? |
4, 5 (2) |
3.66 (1.34) | 0.71 | |
| 3. How easy would it be for you to get medical advice from the clinic over the phone? |
3, 4 (2) |
2.94 (1.45) | 0.79 | |
| 4. If you have a question or need medical advice, how easy would it be for you to reach your doctor and to talk to him over the phone? |
2, 1 (3) |
2.58 (1.40) | 0.72 | Dropped, redundant with #3 |
| 5. What is the usual wait for an appointment with your doctor? (categories discretionary, not used in subscale score) |
4, 3 (3) |
3.65 (1.65) | –n/a | Not used in subscale score |
| 6. How do you rate the usual wait for an appointment with your doctor? (1 = very poor, 5 = very good) |
3, 3 (2) |
3.05 (1.20) | 0.66 | |
| 7. At your clinic, if you need to be seen quickly, how easy would it be to be seen sooner than the usual appointment time? |
4, 4 (2) |
3.27 (1.37) | 0.74 | |
| 8. Does your clinic do the following things to help you to get care or medical advice rapidly? (1 = yes, 0 = no/don't know) |
2, 2 (1) |
2.46 (1.01) | 0.46 | Dropped, low information yield |
| a. Offers regular walk‐in services | ||||
| b. Provides medical advice by telephone | ||||
| c. Offers you a visit with another doctor | ||||
| d. Offers to see you between scheduled visits | ||||
|
New From Geographic How easy is it usually to travel to your clinic? (1 = not at all easy, 5 = very easy) |
4, 5 (2) |
3.74 (1.21) |
0.62 | Added to final subscale (from Item 3, geographic) |
| Subscale score | 3.50, 4.33 (1.57) | 3.36 (1.01) | α = 0.84 |
a
IQR = interquartile range, 75th–25th percentile, estimate of spread for ordinal variable. Although not appropriate for ordinal values, this provides a typical measure of central tendency and spread. Scored from 1 (poorest expected accessibility) to 5 (best expected accessibilty). Scored initially as sum of ‘1 = yes’ responses (range 0–4), transformed into 1–5 scale.
Words in italics were formatted to give special emphasis in the presentation of the item.