Table 1.

Review Characteristics (n=244)

	Reviews, n (%)	Average star rating given by reviews in that category (sd)
Reviewer Type
Patient	123 (50.0)	3.1 (1.8)
Friend/Family Member	93 (38.1)	3.2 (1.8)
Unable to determine	28 (11.9)	2.6 (1.7)
Service*
Medicine	47 (19.3)	3.1 (1.8)
OB/Gyn	40 (16.4)	3.7 (1.7)
Surgery	27 (11.1)	2.5 (1.7)
Paediatrics	23 (9.4)	3.1 (1.9)
Mental health	5 (2.1)	2.6 (2.2)
Not Specified	112 (45.9)	2.8 (1.8)
Valence
Positive	117 (48.0)	4.7 (0.6)
Mixed	15 (6.2)	3.5 (0.9)
Negative	112 (45.9)	1.3 (0.8)

^*Some reviews were for more than one service line, so total is greater than 100%.