Table 2.

Results of classification of patient’s dissatisfaction and anxiety in 495 sentences (n=100 blogs).

Category	Categories and their description	n (%)
1	Outpatient	9 (1.8)
2	Hospitalization/discharge/hospital change	18 (3.6)
3	Diagnosis/treatmenta	84 (17.0)
4	Palliative care	12 (2.4)
5	Notification, informed consent, second opiniona	128 (25.9)
6	Medical coordination	1 (0.2)
7	Home care	3 (0.6)
8	Facility and equipment/access	1 (0.2)
9	Relationships with medical staff (own hospital)	27 (5.5)
10	Relationships with medical staff (other hospitals)	1 (0.2)
11	Symptoms, side-effects, after-effects	26 (5.3)
12	Anxiety and other mental problems	33 (6.7)
13	Way of living, reasons for living, sense of valuesa	139 (28.1)
14	Work, economic burdens	0 (0)
15	Relationships with family and other people	13 (2.6)

^aTop three classifications used in this research