Table 3.

Correlation between latent variables

Construct	1	2	3	4	5	6	7	8
1. Facilities and Environment	0.834a
2. Service Procedures	0.723	0.797a
3. Physician	0.585	0.640	0.942a
4. Nurse	0.555	0.625	0.790	0.937a
5. Administrative personnel	0.508	0.623	0.729	0.747	0.949a
6. Treatment effectiveness	0.403	0.445	0.509	0.435	0.407	0.942a
7. Satisfaction	0.431	0.444	0.469	0.429	0.384	0.622
8. Loyalty (Intent to revisit)	0.407	0.452	0.459	0.393	0.365	0.701	0.680	0.730a

p < 0.05 is regarded to be significant in all correlation coefficients between factors

Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel

^avalue of diagonal line is AVE1/2