Table 4.
Path coefficient results in structural equation modeling
| Path | Standard Coefficient | t value | |||
|---|---|---|---|---|---|
| H1 | Facilities and Environment | (−->) | Treatment effectiveness | 0.084 | 1.447 |
| H2 | Facilities and Environment | (−->) | Satisfaction | 0.132* | 2.631 |
| H3 | Service Procedures | (−->) | Treatment effectiveness | 0.145* | 2.29 |
| H4 | Service Procedures | (−->) | Satisfaction | 0.031 | 0.563 |
| H5 | Physician | (−->) | Treatment effectiveness | 0.358** | 5.612 |
| H6 | Physician | (−->) | Satisfaction | 0.077 | 1.37 |
| H7 | Nurse | (−->) | Treatment effectiveness | 0.005 | 0.076 |
| H8 | Nurse | (−->) | Satisfaction | 0.076 | 1.404 |
| H9 | Administrative personnel | (−->) | Treatment effectiveness | 0.014 | 0.244 |
| H10 | Administrative personnel | (−->) | Satisfaction | −0.012 | -0.25 |
| H11 | Treatment effectiveness | (−->) | Satisfaction | 0.489** | 13.476 |
| H12 | Treatment effectiveness | (−->) | Loyalty | 0.456** | 9.956 |
| H13 | Satisfaction | (−->) | Loyalty | 0.397** | 9.217 |
χ 2=1978.2, RMR = 0.03, GFI = 0.86, AGFI = 0.83, RMSEA = 0.06, NFI = 0.92, IFI = 0.94, TLI = 0.93, CFI = 0.93, AIC = 2174.2
Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel
*p < 0.05; **p < 0.001