Table 2.
Response rate and CollaboRATE scores across modes
| Mode | Response rate (n) | CollaboRATE score* (%) | Clinician score range (%) |
|---|---|---|---|
| Paper | |||
| All patients | 12% (541/4692) | 81 | 72–93 |
| Patient portal | |||
| All patients | 21% (1019/4939) | 71 | 59–83 |
| Eligible patients† | 34% (1019/3015) | ||
| IVR | |||
| All patients | 19% (893/4814) | 61 | 42–75 |
| Eligible patients† | 25% (893/3589) | ||
| SMS | |||
| All patients | 17% (757/4520) | 65 | 46–82 |
| Eligible patients† | 23% (757/3329) | ||
| Tablet and mail | |||
| All patients | 41% (1211/2943) | 66 | 53–83 |
*CollaboRATE score represents the proportion of respondents marking 9 on all three items (totalling 27/27).
†These calculations exclude patients who did not have patient portal accounts or phone numbers on file at which to receive the CollaboRATE survey.
IVR, interactive voice response; SMS, short message service.