Primary care practice professionals	Patient-related		Non-patient related
	Consultation by phone	5	Mail processing	0.5
	Consultation	10	Repeated prescription	3
	Double consultation	25	Consultation with general practitioner	5
	Visit	10	Consultation other practice	5
	Double visit	25	Consultation nursing home	5
	Visit (+30 min.)	35	Consultation specialist	5
	Other activities	0.5	Other consultations	0.5
Hospital specialists	Patient-related		Non-patient related
Academic hospital	Outpatient consultation	15	Administration	5
General hospital	Outpatient consultation	10	Administration	3
Allied health professionals	Patient-related		Non-patient related*
	Duration of session	30	–
	Duration of session	60	–

*Not available. Other activities = injections, glucose measurement, urine checks; other consultations = patient’s family, other professionals.