Table 1.
Major Themes | Minor Themes |
---|---|
Barriers to communication | • Frustration with call light |
• Barriers to care | |
Formal tools for communication | • Visual aids |
• Interpreter services | |
• Interpreter phone | |
• Google Translate | |
Gestures and charades | • Non-verbal communication |
• Complex conversations | |
Reliance on family | • Family as interpreters |
• Preference for family | |
• Concerns with using family as interpreters | |
Creating a better call light system | • Improving communication |
• Efficiency | |
Acceptability of Eloquence™ | • Positive response |
• Timeliness • Impact on patients with LEP |
Note. LEP = limited English proficiency.