Table 4.
Participant experience assessment by primary care domain overall and according to presence of chronic disease
| Variable | % Overall sample n = 1964 |
% Patients with chronic disease n = 1158 |
% Patients w/out chronic disease n = 792 |
p-value* |
|---|---|---|---|---|
| Accessibility | ||||
| Opening hours are too restricted | 28.8 | 30.8 | 25.7 | 0.025 |
| If I need a home visit I can get one | 71.2 | 73.6 | 67.4 | 0.009 |
| The practice is close to where I live or work | 81.5 | 80.1 | 83.7 | 0.048 |
| I had to wait too long on the phone | 11.4 | 10.7 | 12.6 | 0.248 |
| The doctor did not take sufficient time | 83.4 | 82.5 | 84.8 | 0.190 |
| It was easy to make an appointment | 86.2 | 84.2 | 89.1 | 0.117 |
| Same or next day appointment | 59.5 | 57.1 | 62.8 | 0.546 |
| I am able to see the GP in the evening, at night/weekend | 72.8 | 71.9 | 70.3 | 0.509 |
| Continuity and Coordination | ||||
| The GP had my medical history available in front of him/her | 51.2 | 59.0 | 39.5 | <0.0001 |
| The GP knows important information about my medical history | 80.4 | 87.2 | 69.8 | <0.0001 |
| The GP knows my living conditions | 65.4 | 71.7 | 55.6 | <0.0001 |
| During the past two years, the GP asked me about all the medications that I was taking | 76.6 | 86.7 | 60.9 | <0.0001 |
| It is difficult to get a referral to a medical specialist from my GP | 10.1 | 8.9 | 10.7 | 0.257 |
| Communication and Patient-Centred Care | ||||
| The GP was polite | 94.8 | 95.6 | 94.2 | 0.157 |
| The GP listened carefully to me | 92.5 | 93.1 | 91.6 | 0.233 |
| The GP looked at me when I was talking | 88.4 | 88.2 | 91.0 | 0.053 |
| The GP asked me questions about my health problem | 91.9 | 91.9 | 91.9 | 0.992 |
| I could not really understand what the GP was trying to explain to me | 88.4 | 86.1 | 91.9 | <0.0001 |
| Comprehensiveness | ||||
| The doctor asked me about other problems beyond that for which I came | 74.3 | 76.5 | 71.4 | 0.011 |
| The GP is not only addressing my medical problems, but is also able to help with my personal problems and concerns | 80.7 | 85.1 | 73.8 | <0.0001 |
| During the past 12 months, a GP talked to me about how to stay healthy (diet, smoking, alcohol) | 72.6 | 81.2 | 60.1 | <0.0001 |
| Patient Activation | ||||
| The GP included me in the decisions about my treatment | 73.5 | 74.1 | 72.5 | 0.440 |
| After today’s visit, I feel that I am able to deal better with my health problem than before | 86.3 | 86.3 | 86.2 | 0.975 |
aBased on 1950 cases or the variable presence of chronic disease (yes/no)