Table 5.
Patient value survey responses by quality domain – Proportion of participants who ranked as very important
| Variable | % Total n =219 |
% Without chronic disease n =102 |
% Patients with chronic disease n = 117 |
p-value |
|---|---|---|---|---|
| Accessibility | ||||
| The practice has extensive opening hours | 43.6 | 41.9 | 45.5 | 0.071 |
| I can get an appointment easily at this practice | 47.7 | 45.3 | 50.5 | 0.666 |
| I know how to get evening, night and weekend services | 47.2 | 50.4 | 43.6 | 0.416 |
| The practice is close to where I live or work | 57.8 | 63.2 | 51.5 | 0.053 |
| I have a short waiting time on the phone when I call this practice | 38.1 | 38.5 | 37.6 | 0.322 |
| The doctor does not give me the feeling to be under time pressure | 59.4 | 58 | 61.2 | 0.632 |
| The doctor offers me his/her telephone or email to contact for further questions | 29.4 | 28.7 | 29.3 | 0.923 |
| I will keep my appointment | 34.7 | 30.9 | 38.3 | 0.268 |
| Continuity and Coordination | ||||
| The doctor has my medical records at hand | 42.1 | 41.1 | 46.9 | 0.144 |
| The doctor knows important information about my medical background and health issues | 57.9 | 59.0 | 62.4 | 0.714 |
| The doctor knows about my living situation | 28.4 | 27.7 | 29.2 | 0.811 |
| The doctor has prepared for the consultation by reading my medical notes | 29.4 | 29.7 | 29.3 | 0.950 |
| The doctor gives me instructions on what to do when things go wrong | 64.7 | 59.4 | 69.0 | 0.142 |
| I don’t need to tell a receptionist or nurse details about my health problem | 21.6 | 22.2 | 21.4 | 0.920 |
| I inform the doctor how the treatment works out | 43.0 | 40.0 | 45.1 | 0.450 |
| I can see another doctor if I think it is necessary | 29.8 | 29.3 | 30.5 | 0.854 |
| Communication and Patient-Centered Care | ||||
| The doctor is polite | 63.9 | 59.4 | 67.5 | 0.215 |
| The doctor makes me feel welcome by making eye contact | 49.8 | 47.5 | 52.1 | 0.497 |
| The doctor listens attentively | 68.8 | 69.3 | 68.1 | 0.849 |
| The doctor is aware of my personal, social and cultural background | 13.7 | 13.9 | 13.7 | 0.968 |
| The doctor is not prejudiced because of my age, gender, religion or culture | 35.2 | 34.7 | 35.9 | 0.848 |
| The doctor treats me as a person and not as a medical problem | 57.8 | 52.5 | 62.1 | 0.154 |
| The doctor is respectful during physical examinations and does not interrupt me | 46.8 | 41.6 | 50.9 | 0.172 |
| The doctor takes me seriously | 54.7 | 48.5 | 59.6 | 0.103 |
| The doctor understand me | 56.7 | 51.0 | 62.1 | 0.101 |
| The doctor asks me if I have any questions about my health problems | 46.1 | 38.6 | 52.2 | 0.046 |
| The doctor asks how I prefer to be treated | 22.5 | 20.7 | 24.5 | 0.544 |
| The doctor avoids disturbances of the consultation by telephone calls etc. | 22.5 | 26.7 | 19.0 | 0.172 |
| The people at the reception desk are polite and helpful | 36.1 | 35.7 | 35.8 | 0.992 |
| I understand clearly what the doctor explains | 67.1 | 66.0 | 67.8 | 0.776 |
| Comprehensiveness | ||||
| The doctor asks about possible other problems besides the one I came in for | 37.2 | 34.0 | 40.0 | 0.364 |
| The doctor gives me additional information about my health problem | 20.1 | 18.8 | 21.4 | 0.639 |
| The doctor informs me about reliable sources of information e.g. websites | 7.8 | 7.9 | 7.8 | 0.965 |
| Psychosocial issues (for example personal worries) can be discussed if needed | 32.3 | 29.3 | 29.9 | 0.921 |
| The doctor gives all test results even if they show abnormalities | 49.1 | 50.5 | 47.4 | 0.651 |
| Patient Activation | ||||
| The doctor involves me in making decisions about treatment | 37.7 | 34.0 | 41.2 | 0.277 |
| I feel able to cope better with my health problem after the visit | 57.1 | 50.0 | 62.9 | 0.056 |
| I have prepared for the consultation by keeping a symptom diary or preparing questions | 15.3 | 15.0 | 15.8 | 0.873 |
| I tell the doctor what I want to discuss in this consultation | 26.1 | 28.0 | 23.9 | 0.495 |
| I am prepared to ask questions and take notes | 15.3 | 19.0 | 11.4 | 0.120 |
| I am honest and not feel embarrassed to talk about my health problem | 48.6 | 49.0 | 48.7 | 0.967 |
| I am open about my use of other treatments, such as self-medication or alternative | 25.1 | 25.3 | 24.3 | 0.878 |
| I adhere to the agreed treatment plan | 37.2 | 38.0 | 36.8 | 0.850 |
| I can bring a family member/friend to the consultation | 18.5 | 17.8 | 19.3 | 0.781 |
| I inform the doctor how the treatment works out | 42.7 | 45.1 | 40.0 | 0.781 |
p-values report on significance comparison by presence of chronic disease