| INDIVIDUAL FACTORS |
| Socio-demographic characteristics |
| • Age |
| • Gender |
| • Marital status |
| • Qualification level |
| • Years of working experience |
| Personality characteristics |
| • Personality type A |
| • Problem-solving skills |
| • Excessive enthusiasm for work with high personal ambition |
| • Psychological imbalance |
| • Empathy and compassion |
| • Need for social support |
| • Perfectionist tendencies |
| • Pessimism |
| • Poor integration at work |
| • Lack of belief in what is being done |
| • Low self-esteem |
| • Unable to make sense of the work being done |
| Lifestyle |
| • Does not perform leisure or recreation activities |
| • Does not sleep sufficient hours |
| • No free time |
| SITUATIONAL FACTORS |
| Organisational factors and work environment |
| • Too much work and little rest |
| • Organisational environment |
| • Lack of clarity in processes and procedures |
| • Lack of clarity regarding the organisation's mission and philosophy |
| • Few opportunities for promotion and growth |
| • Unclear requirements |
| • Impossible demands |
| • Patients who are vulnerable and need attention |
| • Emotional requirements to respond according to patient complaints and everity |
| • Inadequate preparation for certain services |
| • Job overload |
| • Conflicts of responsibilities |
| • Ambiguity in the role being performed |
| • Information and control |
| • Time given to carry out tasks |
| • Afraid to make mistakes and be reported |
| • Lack of personal control over the environment and daily decisions |
| • Lack of recognition and praise for a job well done |
| • Poor communication and unclear job expectations |
| • Insufficient financial compensation for the work performed |
| • Poor leadership |
| • Mental overload due to the continuous concentration that certain patients require |
| • Pressure of time-limits |
| • Monotonous work |
| • Lack of autonomy in decision-making |
| • Work complexity |
| • Night shifts |
| • Doctor and nurse conflicts |
| • Negative results, treatment and uncertainty in patients |
| • High physical demands |
| • Poor relationships with colleagues and superiors |
| • Continuously adapting to new technological procedures |
