Table 4.

RIAS category in this study

Classification in this study	RIAS category
Empathy statements
Acceptance	Confirming one’s understanding of patient’s feeling (a)
Emotional communication	Empathy, Shows concern or worry, Reassures, Encourages or shows optimism, Legitimizing statement
Positive talk	Laughs, tells jokes, Shows approval-direct, Gives compliment-general
Building relationship
Remediation	Remediation, Partnership statements
Social chitchat	Personal remarks, social conversation
Initiating conversation	Shows agreement or understanding, Back-channel responses
Data gathering
Medical data gathering	Asks question about medical condition, therapeutic regimen
Psychosocial data gathering	Asks question about lifestyle and psychosocial information
Checks for understanding	Paraphrase. Checks for understanding, Asks for permission, Bid for repetition
Patient education
Gives information	Gives lifestyle and psychosocial information
Counsels	Gives information about medical condition, therapeutic regimen

^aA new category added in this study