Table 5.

Changes in the utterances of pharmacists after CST

RIAS category	Before CST	After CST	Difference in utterances	P
Empathy statements	13.8 ± 6.8	26.0 ± 10.9	12.2 ± 13.3	0.001**
Acceptance	5.4 ± 4.6	14.9 ± 8.9	9.5 ± 11.1	0.002*
Emotional communication	5.0 ± 3.8	6.7 ± 3.8	1.8 ± 3.3	0.041*
Positive talk	3.4 ± 2.5	4.4 ± 3.3	1.0 ± 3.4	0.243
Building relationship	27.9 ± 10.9	39.4 ± 11.5	11.5 ± 16.4	0.007*
Remediation	1.9 ± 1.7	3.0 ± 2.8	1.1 ± 3.4	0.207
Social chitchat	4.3 ± 1.7	3.6 ± 1.2	−0.7 ± 1.5	0.060
Initiating conversation	21.8 ± 10.0	32.9 ± 10.2	11.1 ± 15.3	0.005*
Data gathering	20.7 ± 8.1	35.3 ± 11.7	14.6 ± 10.7	0.000**
Medical data gathering	10.2 ± 5.0	17.7 ± 6.3	3.1 ± 3.3	0.003*
Psychosocial data gathering	3.3 ± 3.1	6.3 ± 3.1	7.6 ± 6.7	0.000**
Checks for understanding	1.4 ± 1.4	11.3 ± 6.0	9.9 ± 5.8	0.000**
Patient education	42.6 ± 15.2	40.0 ± 13.4	−2.6 ± 17.0	0.546
Gives information	23.2 ± 9.9	24.7 ± 8.9	1.6 ± 11.8	0.463
Counsels	19.4 ± 7.6	15.3 ± 6.1	−4.1 ± 8.1	0.013*
Others	10.1 ± 3.5	10.7 ± 2.8	0.6 ± 3.7	0.455

Wilcoxon signed rank test N = 20 *P < 0.05 **P < 0.001