Table 6.

Correlations between the number of pharmacists’ utterances and assessment of pharmacists by the patients/levels of overall satisfaction of the patients

	Assessment by patients		Overall satisfaction
RIAS category	Correlation coefficient	P	Correlation coefficient	P
Empathy statements	0.325	0.162	0.472	0.036*
Acceptance	0.191	0.420	0.314	0.177
Emotional communication	0.408	0.074	0.467	0.038*
Positive talk	0.254	0.280	0.366	0.112
Building relationship	0.604	0.005*	0.520	0.019*
Remediation	−0.081	0.735	−0.198	0.403
Social chitchat	−0.077	0.749	−0.096	0.686
Initiating conversation	0.675	0.001**	0.613	0.004*
Data gathering	0.117	0.622	0.326	0.160
Medical data gathering	0.109	0.646	0.262	0.264
Psychosocial data gathering	0.012	0.960	0.062	0.796
Checks for understanding	0.030	0.901	0.194	0.413
Patient education	0.397	0.083	0.282	0.229
Gives information	0.318	0.172	0.292	0.212
Counsels	0.366	0.112	0.164	0.491

Single regression analysis N = 20 *P < 0.05 **P < 0.001