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. 2017 Apr 11;17:263. doi: 10.1186/s12913-017-2224-1

Table 1.

Classification Responsiveness Performance

Responsiveness Domain	Minimum RPS^a (%)	RPS^a Categories
		Unacceptable	Acceptable
		Fail (%)	Good (%)	Very Good (%)
1. Autonomy	14.4	14.4–57.1	57.2–75.0	75.1–100.0
2. Attention	20.0	20.0–60.0	60.1–80.0	80.1–100.0
3. Communication	20.0	20.0–60.0	60.1–80.0	80.1–100.0
4. Amenities	20.0	20.0–60.0	60.1–80.0	80.1–100.0
5. Choice	25.0	25.0–50.0	50.1–75.0	75.1–100.0
6. Confidentiality	25.0	25.0–50.0	50.1–75.0	75.1–100.0
7. Respect	25.0	25.0–50.0	50.1–75.0	75.1–100.0
Total Responsiveness	20.1	20.1–58.9	59.0–79.9	80.0–100.0

^a Responsiveness percent score