Table 3.
Responsiveness Performances of HATCS (n = 452)
| Responsiveness Domains | Responsiveness % Score, Mean [95% CI] | Min–Max % score | Unacceptable (%) | Acceptable (%) | ||
|---|---|---|---|---|---|---|
| Fail | Good | Very Good | Total | |||
| Autonomy | 71.2 [69.6–72.9] | 28.6–100.0 | 22.7 | 43.1 | 34.2 | 69.3 |
| Attention | 64.6 [63.8–65.5] | 31.4–100.0 | 45.5 | 51.4 | 3.1 | 54.5 |
| Communication | 76.1 [74.9–77.4] | 37.1–100.0 | 14.8 | 64.2 | 21.1 | 85.3 |
| Amenities | 65.2 [64.1–66.2] | 38.2–100.0 | 33.9 | 61.4 | 4.7 | 66.1 |
| Choice | 57.7 [55.4–59.8] | 25.0–100.0 | 48.4 | 39.2 | 12.4 | 51.6 |
| Confidentiality | 81.7 [80.1–83.2] | 25.0–100.0 | 7.6 | 50.1 | 42.3 | 92.4 |
| Respect | 77.8 [76.6–78.9] | 28.6–100.0 | 5.1 | 40.9 | 54.0 | 94.9 |
| Total Responsiveness | 68.3 [67.6–68.9] | 49.3–86.2 | 10.4 | 82.7 | 6.9 | 89.6 |
CI confidence interval