Access |
Days you had to wait for an appointment for urgent care |
Visited emergency room on evenings, weekends, or holidays because could not get needed care from provider |
Got answer to medical question as soon as you needed when e-mailed provider’s office |
Got information about office hours, appointments, and prescription refills |
Kept informed about wait time for appointment |
Communication |
Asked how you would like to receive information |
Received reminders between visits |
Provider used medical words you did not understand |
Provider interrupted you |
Provider answered all your questions |
Provider gave you as much information as you wanted about health problems or concerns |
Coordination of Care |
Provider had your medical records |
Got test results as soon as you needed |
Got help managing care from different providers |
Offered after visit notes |
Got help contacting child’s school or daycare |
Comprehensiveness |
Usual place for urgent care |
Usual place for routine care |
Usual place for care for on-going problem |
Got needed help for personal or family problem/alcohol or drug use |
Whole Person Orientation |
Provider seemed to understand what was important to you about your health |
Provider knew you as a person |
Rating of provider’s knowledge of your medical history |
Rating of provider’s knowledge of your responsibilities at home/work/school |
Rating of provider’s knowledge of you as a person |
Self-Management Support |
Talked about things you could do to change your habits or lifestyle |
Talked about what was available in community to change habits or lifestyle |
Got help making changes in your habits or lifestyle |
Talked about health monitoring |
Talked about health goals |
Offered help for things that make it hard to manage your health |
Got instructions about how to manage your health |
Talked about what was available in community to manage your health |
Got help to get community services to manage your health |
Helped you learn skills to manage your health |
Shared Decision Making |
Provider talked about reasons to have surgery or procedure |
Provider talked about reasons not to have surgery or procedure |
Provider asked what you thought was best for you regarding surgery or procedure |