Table 2.
Core or PCMH1 | Response Set2 | Cronbach’s Alpha for Composite | Composite | Practice Level Reliability | ||||
---|---|---|---|---|---|---|---|---|
Correlation with Total | Cronbach’s Alpha with Variable Deleted | Mean | SD | |||||
Access | 0.74 | 74.39 | 23.11 | 0.87 | ||||
Got appointment for urgent care as soon as needed | Core | N-A | 0.61 | 0.67 | 0.70 | |||
Got appointment for check-up or routine care as soon as needed | Core | N-A | 0.52 | 0.69 | 0.71 | |||
Got answer to medical question the same day you phoned | Core | N-A | 0.61 | 0.66 | 0.51 | |||
Got answer to medical question as soon as you needed when phoned after hours | Core | N-A | 0.53 | 0.69 | 0.39 | |||
Saw provider within 15 minutes of appointment time | Core | N-A | 0.32 | 0.77 | 0.93 | |||
Items not scored in composite | ||||||||
Got needed care on evenings, weekends, or holidays | PCMH | N-A | 0.73 | |||||
Days you had to wait for an appointment for urgent care | PCMH | 0–7 Days | 0.60 | |||||
Information about After Hours Care (not scored as a composite) | ||||||||
Got information about what to do if you needed care on evenings, weekends, or holidays | PCMH | Y-N | 0.75 | |||||
Received reminders between visits | PCMH | Y-N | 0.92 | |||||
Communication | 0.91 | 90.21 | 17.4 | 0.62 | ||||
Provider explained things in a way that was easy to understand | Core | N-A | 0.72 | 0.89 | 0.77 | |||
Provider listened carefully | Core | N-A | 0.78 | 0.89 | 0.02 | |||
Provider gave easy to understand instructions about taking care of health problems or concerns | Core | N-A | 0.78 | 0.89 | 0.26 | |||
Provider seemed to know important information about your medical history | Core | N-A | 0.69 | 0.90 | 0.64 | |||
Provider respected what you had to say | Core | N-A | 0.78 | 0.89 | 0.10 | |||
Provider spent enough time with you | Core | N-A | 0.74 | 0.89 | 0.75 | |||
Coordination of Care (not scored as a composite) | ||||||||
Provider’s office followed up to give you results of blood test, x-ray, or other test | Core | N-A | 0.87 | |||||
Provider seemed informed and up-to-date about care you got from specialists | PCMH | N-A | 0.09 | |||||
Talked with you about your prescriptions | PCMH | N-A | 0.71 | |||||
Comprehensiveness-Behavioral/Whole Person Orientation | 0.68 | 62.2 | 38.53 | 0.89 | ||||
Talked about personal or family problem/alcohol or drug use | PCMH | Y-N | 0.45 | 0.64 | 0.87 | |||
Talked about worry and stress in your life | PCMH | Y-N | 0.55 | 0.51 | 0.81 | |||
Talked about feeling sad or depressed | PCMH | Y-N | 0.48 | 0.60 | 0.82 | |||
Self-Management Support | 0.62 | 39.17 | 39.31 | 0.83 | ||||
Work with you to set specific goals for your health | PCMH | Y-N | 0.52 | . | 0.86 | |||
Ask if there are things make it hard to take care of your health | PCMH | Y-N | 0.52 | . | 0.73 | |||
Shared Decision-Making | 0.61 | 78.84 | 25.03 | 0.61 | ||||
Provider talked about reasons to take a medicine | PCMH | Not-A lot | 0.48 | 0.44 | 0.24 | |||
Provider talked about reasons not to take a medicine | PCMH | Not-A lot | 0.54 | 0.42 | 0.51 | |||
Provider asked what you thought was best for you regarding medicine | PCMH | Y-N | 0.44 | 0.60 | 0.68 | |||
Office Staff | 0.85 | 83.61 | 22.46 | 0.91 | ||||
Office staff at this office were as helpful as you though they should be | Core | N-A | 0.74 | . | 0.90 | |||
Office staff at this office treated you with courtesy and respect | Core | N-A | 0.74 | . | 0.88 |
this column indicates whether the item is part of the CG-CAHPS core survey or an item newly developed for the PCMH survey.
- N-A= Never, Sometimes, Usually, Always
- Y-N= Yes, No
- Not-A lot = Not at all, A little, Some, A lot