Table 2.

Results for the Adult Version of the CAHPS Clinician and Group Core Survey and New PCMH Items/Composites

	Core or PCMH1	Response Set2	Cronbach’s Alpha for Composite			Composite		Practice Level Reliability
				Correlation with Total	Cronbach’s Alpha with Variable Deleted	Mean	SD
Access			0.74			74.39	23.11	0.87
Got appointment for urgent care as soon as needed	Core	N-A		0.61	0.67			0.70
Got appointment for check-up or routine care as soon as needed	Core	N-A		0.52	0.69			0.71
Got answer to medical question the same day you phoned	Core	N-A		0.61	0.66			0.51
Got answer to medical question as soon as you needed when phoned after hours	Core	N-A		0.53	0.69			0.39
Saw provider within 15 minutes of appointment time	Core	N-A		0.32	0.77			0.93
Items not scored in composite
Got needed care on evenings, weekends, or holidays	PCMH	N-A						0.73
Days you had to wait for an appointment for urgent care	PCMH	0–7 Days						0.60
Information about After Hours Care (not scored as a composite)
Got information about what to do if you needed care on evenings, weekends, or holidays	PCMH	Y-N						0.75
Received reminders between visits	PCMH	Y-N						0.92
Communication			0.91			90.21	17.4	0.62
Provider explained things in a way that was easy to understand	Core	N-A		0.72	0.89			0.77
Provider listened carefully	Core	N-A		0.78	0.89			0.02
Provider gave easy to understand instructions about taking care of health problems or concerns	Core	N-A		0.78	0.89			0.26
Provider seemed to know important information about your medical history	Core	N-A		0.69	0.90			0.64
Provider respected what you had to say	Core	N-A		0.78	0.89			0.10
Provider spent enough time with you	Core	N-A		0.74	0.89			0.75
Coordination of Care (not scored as a composite)
Provider’s office followed up to give you results of blood test, x-ray, or other test	Core	N-A						0.87
Provider seemed informed and up-to-date about care you got from specialists	PCMH	N-A						0.09
Talked with you about your prescriptions	PCMH	N-A						0.71
Comprehensiveness-Behavioral/Whole Person Orientation			0.68			62.2	38.53	0.89
Talked about personal or family problem/alcohol or drug use	PCMH	Y-N		0.45	0.64			0.87
Talked about worry and stress in your life	PCMH	Y-N		0.55	0.51			0.81
Talked about feeling sad or depressed	PCMH	Y-N		0.48	0.60			0.82
Self-Management Support			0.62			39.17	39.31	0.83
Work with you to set specific goals for your health	PCMH	Y-N		0.52	.			0.86
Ask if there are things make it hard to take care of your health	PCMH	Y-N		0.52	.			0.73
Shared Decision-Making			0.61			78.84	25.03	0.61
Provider talked about reasons to take a medicine	PCMH	Not-A lot		0.48	0.44			0.24
Provider talked about reasons not to take a medicine	PCMH	Not-A lot		0.54	0.42			0.51
Provider asked what you thought was best for you regarding medicine	PCMH	Y-N		0.44	0.60			0.68
Office Staff			0.85			83.61	22.46	0.91
Office staff at this office were as helpful as you though they should be	Core	N-A		0.74	.			0.90
Office staff at this office treated you with courtesy and respect	Core	N-A		0.74	.			0.88

¹this column indicates whether the item is part of the CG-CAHPS core survey or an item newly developed for the PCMH survey.

²

this column indicates the response sets used for the item.

• N-A= Never, Sometimes, Usually, Always
• Y-N= Yes, No
• Not-A lot = Not at all, A little, Some, A lot