| Pre (% top box) | Post (% top box) | P value | |
| Doctors explained things in a way you could understand | 63 | 70 | .15 |
| Doctors listened carefully to you | 66 | 77 | .02 |
| Doctor treated you with courtesy and respect | 80 | 84 | .25 |
| Overall communication with doctor | 70 | 77 | .10 |
| Nurses explained things in a way you could understand | 59 | 73 | .003 |
| Nurses listened carefully to you | 60 | 72 | .018 |
| Nurses treated you with courtesy and respect | 74 | 80 | .199 |
| Overall communication with nurses | 65 | 75 | .025 |
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