Table 7. .

Satisfaction With iCon (Summary Quotes and Explanatory Context Information)

Identification No.	How Satisfied Were You With the Support Received From the iCon Facilitator and iCon Physician? (1 = Very Dissatisfied, 5 = Very Satisfied)	How Satisfied Were You With the Support Received From the Other Participants? (1 = Very Dissatisfied, 5 = Very Satisfied)	Did You Feel Secure in Sharing Information in iCon?	Would You Recommend iCon to Others?
1	5: I thought the referral [of comments] on to the iCon physician was a good system and was happy with how quick they answered	5: I wasn't worried about posting as everyone was in same boat, so I felt secure	Yes—once more people were in the group, most of my symptoms had gone though	Yes—definitely
2	5: It was a good service from both of them	3: When I commented, someone usually commented back, but there was not much dialogue	Yes—no problems	Yes—I've already done that to my friend with concussion
3	5: I didn't need it personally, but the support for the others seemed excellent	4: I didn't interact with the others, but I would have been happy to	Yes—definitely	Yes
4	5: It was very easy to join the group, and I felt like I was shown sympathy in the entry interview	3: I didn't interact with others in the group, so hard to say	Yes—I didn't post in the group, but I would have been happy to	Yes—would have used it more if symptoms were worse
5	5: All questions asked were answered really quick, and it was easier than phoning the [general practitioner] and asking for advice	4: I didn't have much interaction with others in the group	Yes—I'm not too worried about privacy as there was not very sensitive information discussed	Yes—if they were concussed
6	3.5: I could have used it more but the support was OK	4: Everyone was in the same boat, which was encouraging	Yes—I'm not too concerned and trust all the people in there	Yes—especially if Facebook is your thing
7	5: It was all very knowledgeable	5: I posted and people were helpful	Yes—I'd have no concerns	Yes—I definitely will do
8	4: It was good	3: More interaction between people in group would have been good	Yes—no problems	Yes—it was very useful
9	5: It was great medically	5: Everyone was contributing	Yes—definitely	Yes
10	5: It was sweet	3: Not much interaction with the others, but then I didn't initiate much anyway	Yes—the group was secret, so no one would know what people were saying; that was good	Yes—definitely
11	4: I didn't interact, but it looked good	5	Yes	Yes—for sure