Table 1.
Patient Safety Culture Dimension | Definition: The extent to which... | Number of Survey Items | Response Scale |
---|---|---|---|
Communication openness | Staff will freely speak up if they see something that may negatively affect patient care, and feel free to question those with more authority | 3 | 1-5 Agree-Disagree |
Feedback about error | Staff are informed about errors that happen, given feedback about changes put into place based on event reports, and discuss ways to prevent errors | 3 | 1-5 Never-Always |
Nonpunitive response to error | Staff feel that their mistakes are not held against them, and mistakes are not kept in their personnel file | 3 | 1-5 Agree-Disagree |
Organizational learning | Mistakes have led to positive changes and changes are evaluated for their effectiveness | 3 | 1-5 Agree-Disagree |
Staffing | There are enough staff to handle the workload and work hours are appropriate to provide the best care for patients | 4 | 1-5 Agree-Disagree |
Manager expectations for safety | Supervisors/managers consider staff suggestions for improving patient safety, praise staff for following patient safety procedures, and do not overlook patient safety problems | 4 | 1-5 Agree-Disagree |
Teamwork within units | Staff support one another, treat each other with respect, and work together as a team | 4 | 1-5 Agree-Disagree |
Handoffs and transitions | Important patient care information is transferred across hospital units and during shift changes | 4 | 1-5 Agree-Disagree |
Management support for safety | Hospital management provides a work climate that promotes patient safety and shows that patient safety is a top priority | 3 | 1-5 Agree-Disagree |
Teamwork across units | Hospital units cooperate and coordinate with one another to provide the best care for patients | 4 | 1-5 Agree-Disagree |