. Author manuscript; available in PMC: 2017 May 5.

Published in final edited form as: J Natl Compr Canc Netw. 2016 Oct 31;14(11):1371–1378. doi: 10.6004/jnccn.2016.0147

Table 3. Patient Navigation Services Patients Found Most Helpful (n=227).

Type of Support		N (%)	Illustrative Quote
Education
	Explanation of colonoscopy procedure	107 (47.1)	“They explained everything and followed up with any questions that I had.”
	Bowel preparation	106 (46.7)	“[The navigator] made sure that I was clear when to start taking medication, how to mix, and when to mix everything…made sure I did not eat.”
	Importance of procedure	29 (12.8)	“[The navigator] explained…the reason for having the procedure done and risks if you don't get it done.”
Emotional support
	Encouragement	92 (40.5)	“[The navigator] never gave up on me.”
Practical support
	Transportation/Escort	17 (7.5)	“Kept in contact with me; made sure I had a ride to and from.”
	Appointment scheduling	16 (7.0)	“I missed my appointment and [the navigator] gave me a call back to reschedule.”
	Language concordance	7 (3.1)	“Explained everything in detail in Spanish.”