Table 1.

The 10 Goals of the Patient Medical Home Model

1. Patient centered	Provide services that are responsive to patients’ and their families’ feelings, preferences, and expectations
2. Personal family physician	The most responsible provider of a given patient’s medical care Every person in Canada should have a personal family physician
3. Team-based care	Offer a broad scope of services carried out by teams or networks of clinicians; inclusive of nurses, peer physicians, and others
4. Timely access	Timely access to appointments in the practice Advocate for and coordinate timely appointments with other health and medical services required
5. Comprehensive care	Provide a comprehensive scope of family practice services by working collaboratively with other professionals Address public health needs Taking population health effects into account
6. Continuity	Offer continuous care over time and in different settings Advocate on the patients’ behalf for continuity of care throughout the health care system Preserve constant relationships and continuous medical information for patients
7. Electronic records and health information	Maintain electronic medical records
8. Education, training, and research	Serve as a model place for training students, residents, and other health professionals Carry out and/or encourage staff to be involved in primary care research
9. Evaluation	Carry out ongoing evaluation as part of the commitment to continuous quality improvement
10. System support	Internal support through governance and management structures External support by stakeholders, the public, and other medical and health professionals and their organizations across Canada