Table 4.
Satisfaction of performance and importance with their order of every question in system design and security part (order 1: most important or satisfied, 7: least important or satisfied).
| Question | Satisfaction of performance, mean (SD) |
Order | Importance, mean (SD |
Order | Quadrant | Chuchiming Indexc |
| S1. The interface should be simple and easy to understand | 3.82 (0.91) | 3 | 4.28 (0.76) | 4 | Ⅳ | −0.25 |
| S2. Personal EMRa platform lets patients access their own PHRb quickly | 3.91 (0.86) | 1 | 4.25 (0.71) | 7 | Ⅳ | −0.86 |
| S3. Personal EMR platform lets patients login by multiple methods such as citizen digital certificate, id, and password. | 3.87 (0.92) | 2 | 4.39 (0.86) | 1 | Ⅰ | 1.00 |
| S4. Personal EMR platform lets patients access their own PHR under a secure environment | 3.78 (0.96) | 4 | 4.34 (0.76) | 2 | Ⅱ | 1.00 |
| S5. Personal EMR platform lets patients login by id and password | 3.73 (0.85) | 7 | 4.27 (0.82) | 5 | Ⅲ | 0.40 |
| S6. Personal EMR platform lets patients login by “Citizen Digital Certificate” | 3.76 (0.95) | 6 | 4.26 (0.80) | 6 | Ⅲ | 0.00 |
| S7. Personal EMR platform lets patients set access rights for every physician, family, or friend. | 3.78 (0.92) | 5 | 4.29 (0.76) | 3 | Ⅲ | 0.67 |
aEMR: electronic medical record.
bPHR: personal health record.
cindex developed by Dr Chuchiming. In this study, Chuchiming index>0 indicates items need concentrated improving (perceiving targets), Chuchiming index<0 indicates resources can be drawn from items (shifting resources), Chuchiming index=0 indicates items can fit people’s expectation (balancing items).