Table 6.
Differences found in analysis of importance and satisfaction with performance between every demographic class in system functions part by analysis of variance (ANOVA) test.
| Attitude | Category | N | Mean (SD) | F | P value | |
| Importance | ||||||
|
|
Age (years) |
|
|
|
|
|
|
|
|
<20 | 46 | 3.984(0.677) | 2.406 | .07 |
|
|
|
21-30 | 238 | 4.209(0.588) |
|
|
|
|
|
31-40 | 56 | 4.198(0.536) |
|
|
|
|
|
>40 | 10 | 4.417(0.626) |
|
|
|
|
Highest education level |
|
|
|
|
|
|
|
|
High school | 8 | 4.208(0.396) | 1.204 | .30 |
|
|
|
University degree | 228 | 4.148(0.607) |
|
|
|
|
|
Institute or above | 114 | 4.254(0.588) |
|
|
|
|
Employment |
|
|
|
|
|
|
|
|
Students | 195 | 4.233(0.594) | 1.565 | .17 |
|
|
|
Services | 61 | 4.111(0.636) |
|
|
|
|
|
Manufacturing | 29 | 3.994(0.440) |
|
|
|
|
|
Financial industry | 7 | 3.845(0.667) |
|
|
|
|
|
Military and police education | 47 | 4.234(0.632) |
|
|
|
|
|
Unemployed | 11 | 4.205(0.503) |
|
|
|
|
Monthly income (NT $) |
|
|
|
|
|
|
|
|
<30,000 | 230 | 4.198(0.610) | 0.387 | .68 |
|
|
|
30,001~50,000 | 94 | 4.230(0.560) |
|
|
|
|
|
50,001~70,000 | 26 | 4.154(0.635) |
|
|
|
|
Living area |
|
|
|
|
|
|
|
|
Northern Taiwan | 236 | 4.215(0.596) | 1.037 | .27 |
|
|
|
Central Taiwan | 49 | 4.197(0.528) |
|
|
|
|
|
Southern Taiwan | 55 | 4.089(0.594) |
|
|
|
|
|
Eastern Taiwan | 7 | 3.786(0.829) |
|
|
|
|
|
offshore islands | 3 | 4.111(1.197) |
|
|
|
|
Health status |
|
|
|
|
|
|
|
|
Poor | 19 | 4.154(0.709) | 0.267 | .85 |
|
|
|
Normal | 132 | 4.152(0.605) |
|
|
|
|
|
Good | 171 | 4.204(0.594) |
|
|
|
|
|
Excellent | 28 | 4.232(0.521) |
|
|
| Satisfaction of performance | ||||||
|
|
Age (years) |
|
|
|
|
|
|
|
|
<20 | 46 | 3.601(0.699) | 1.282 | .28 |
|
|
|
21-30 | 238 | 3.815(0.717) |
|
|
|
|
|
31-40 | 56 | 3.702(0.757) |
|
|
|
|
|
>40 | 10 | 3.725(1.069) |
|
|
|
|
Highest education level |
|
|
|
|
|
|
|
|
High school | 8 | 3.844(0.649) | 0.522 | .59 |
|
|
|
University degree | 228 | 3.792(0.713) |
|
|
|
|
|
Institute or above | 114 | 3.710(0.780) |
|
|
|
|
Employment |
|
|
|
|
|
|
|
|
Students | 195 | 3.788(0.710) | 0.734 | .60 |
|
|
|
Services | 61 | 3.745(0.820) |
|
|
|
|
|
Manufacturing | 29 | 3.690(0.600) |
|
|
|
|
|
Financial industry | 7 | 3.738(0.598) |
|
|
|
|
|
Military and police education | 47 | 3.722(0.845) |
|
|
|
|
|
Unemployed | 11 | 3.924(0.619) |
|
|
|
|
Monthly income (NT $) |
|
|
|
|
|
|
|
|
<30,000 | 230 | 3.747(0.702) | 4.366 | .01 |
|
|
|
30,001~50,000 | 94 | 3.904(0.754) |
|
|
|
|
|
50,001~70,000 | 26 | 3.442(0.831) |
|
|
|
|
Living area |
|
|
|
|
|
|
|
|
Northern Taiwan | 236 | 3.757(0.765) | 0.526 | .72 |
|
|
|
Central Taiwan | 49 | 3.847(0.610) |
|
|
|
|
|
Southern Taiwan | 55 | 3.759(0.679) |
|
|
|
|
|
Eastern Taiwan | 7 | 3.476(0.830) |
|
|
|
|
|
offshore islands | 3 | 4.208(1.018) |
|
|
|
|
Health status |
|
|
|
|
|
|
|
|
Poor | 19 | 4.180(0.789) | 0.349 | .79 |
|
|
|
Normal | 132 | 4.260(0.664) |
|
|
|
|
|
Good | 171 | 4.272(0.615) |
|
|
|
|
|
Excellent | 28 | 4.367(0.594) |
|
|