Table 5.

Association of overall client satisfaction with family planning services and client knowledge of family planning method’s protection from STIs by client’s and provider’s background characteristics

		All users that are very satisfied N = 872		Correct knowledge of all users N = 716
Variable	Category	(%)	p-value	(%)	p-value
Client’s age	14–24	82.1	0.312	51.5	0.181
	25–39	83.1		60.3
	40–58 & don’t know	88.5		59.3
Client’s education	No education	84.7	0.202	54.5	0.169
	Primary & post primary	85.3		57.6
	Secondary or more	78.9		64.6
Fee paid for service	0–9	81.2	0.707
	10–499	81.7
	500–999	83.3
	1000 or more	85.8
Waiting time	No wait	96.5	<0.001
	Less than half hour	77.0
	Half hour to one hour	81.1
	One hour to 2 hours	88.4
	2 hours or more	83.6
Client status	New client	84.1	0.859	53.9	0.222
	Returning client	83.5		59.5
Contraceptive method used	Pills	78.4	0.090	57.6	0.469
	Progestin-only injection	85.3		56.3
	IUD or implantsb	86.1		63.9
Client left with method	Yes	85.1	<0.001
	No	62.3
Provider category	Nurse or nurse assistant	84.0	0.883	66.6	0.002
	Midwife and other	83.6		53.4
Provider sex	Male	79.5	0.114	61.8	0.300
	Female	84.6		56.7
Provider years of education	6–12	83.0	0.007	61.7	0.700
	13–16	87.1		58.6
	17+	78.2		55.7
Provider training in family planning in the past 24 months	Yes	85.3	0.278	63.2	0.019
	No	82.4		53.6
Provider activities supervised	None	73.5	<0.001	52.3	0.004
	1–5	82.8		49.4
	6	88.4		64.3
Provider has a job description	Yes	88.6	<0.001	59.8	0.236
	No	76.9		54.9
Provider salary type	Monthly or daily salary	91.6	<0.001	63.0	0.003
	No regular salary but other compensation	70.7		49.9
	None	67.6		46.2
Counseled on how to use method	Yes	84.4	0.495	60.1	0.137
	No	82.5		53.8
Counseled on side effects of methoda	Yes	79.5	0.068	57.4	0.993
	No	85.3		57.5
Counseled on when to returna	Yes	81.6	0.249	57.4	0.983
	No	84.9		57.5
Counseled on whether method protects from STI	Yes			66.8	0.165
	No			56.7
Health facility type	Hospital/health center	79.8	0.084	58.8	0.756
	Health post	84.6		57.5
Locality	Urban	85.0	0.316	57.5	0.922
	Rural	82.3		57.9
Region	Northern	58.9	<0.001	44.9	<0.001
	Dakar	87.9		64.6
	Thiès	75.0		53.4
	Central	94.5		46.7
	East	91.5		61.0
	South	96.7		78.1
General structure equipment composite index	Low	79.3	0.020
	Medium	85.3
	High	87.8

^aOnly applies to users of pill, injectable, IUD, and implant

^bThis includes 10 respondents who use other methods, which were male condoms, LAM, and counseling on periodic abstinence

Note: Bold values indicate a p-value<0.05