. Author manuscript; available in PMC: 2017 May 12.

Published in final edited form as: Health Care Manage Rev. 2015 Apr-Jun;40(2):104–115. doi: 10.1097/HMR.0000000000000017

Table 5.

Results of testing the relationship between voice climate and measures of patients’ experience of timely care

	Model 1	Model 2	Model 3	Model 4

	Dependent variable = Patients’ experience of timely care as measured by

	Obtained appointment as soon as needed? (n = 4,959)	Saw physician as soon as needed? (n = 3,473)	Waited reasonable time for appointment? (n = 7,212)	Received follow-up test results? (n = 5,280)

	OR (95% CI)	OR (95% CI)	OR (95% CI)	OR (95%CI)
Independent variable
Climate: staff reported	1.72 (0.91, 3.24)^†	1.22 (0.59, 2.53)	2.08 (1.35, 3.19)^**	1.54 (1.18, 2.01)^**
Climate: leader reported	0.66 (0.36, 1.21)	1.32 (0.75, 2.32)	0.77 (0.52, 1.15)	0.97 (0.79, 1.20)

Notes: Models include all covariates presented in Table 3. Covariates have the same level of significance as in Table 3. OR = odd ratios; 95% CI = 95% confidence interval.

^†

p < .10.

p < .05.

^**

p < .01.