TABLE 1.

Requests for provider action from patients: sub-types and example quotations

Request for Action Sub-Type	Example Quotation
For laboratory testing, imaging tests, or other diagnostic studies	“I forgot to bring my blood lab slip and was hoping that one of you could leave one for me at [building section] Ward 92 or GM [(General Medicine)] clinic. I need to do a Thyroid check. So T3, T4, and TSh [sic]. I’m planning to come Friday (tomorrow) mid-day. Please let me know if this is possible.”
For new medication, new form/dose/route of an old medication, refill or renewal of medication taken or prescribed in the past month	“Need a refillGabapentin 300mg capsule 3 x daily”
For referral to a physician specialist	“Oh one more thing could you get me a referral to orthopedic clinic so I can get the pain shots in my knees.”
For referral to a nonphysician	“Also, we spoke about me speaking with someone within the clinic about my disability and dental resources. But I didn’t get any referrals.”
For other services	“… my sister said I had some mail From Disability Insurance I been making all my appointment with social security Just waitting [sic] on there Decision I’m Dropping off the paper to you today for the state Disability so it will continue.”
For an appointment	“Thank you can I a [sic] early appointment and I lost 45 pounds”