Table 4.

Educational differences in terms of importance (independent samples t tests). Standard deviations appear in parentheses below means.

Indicator		Educational level
		Low	High	t	df
2.2	The medical practice assistants are helpful and friendly	4.54 (0.56)	4.23 (0.95)	2.941a	190.624
2.3	The medical practice assistants are experienced in their work	3.55 (1.00)	3.22 (1.01)	2.355a	204
2.5	The physician collaborates well with his team	4.51 (0.57)	4.18 (0.80)	3.256a	204
3.4	The physician is available for phone consultations (before or after the appointment)	4.23 (0.79)	3.86 (0.99)	2.906a	204
4.6	The physician and his team execute the treatment steps correctly	4.82 (0.41)	4.11 (0.61)	2.533a	199.250
5.5	The physician motivates the patient to actively take part in the treatment process	4.52 (0.64)	4.22 (0.88)	2.831a	202.718
5.7	The physician treats the patient empathically	4.66 (0.62)	4.38 (0.73)	2.938a	203.110
6.2	The patient is satisfied with the treatment.	4.74 (0.491)	4.49 (0.754)	2.863a	197.191
6.3	The patient returns to the same physician for check-ups, etc (patient loyalty).	4.62 (0.491)	4.49 (0.754)	3.266b	203.841

^aP<.05.

^bP<.001.