Table 1.

Demographics of potentially under-triaged calls (PUTC)

	Caller	Patient, Sex/age	OOH hotline problem	Admission diagnosis	RICE rating	Other
1	Patient	Male, 64	Smoke inhalation	Observation of smoke inhalation	71%	Admission for social reasons
2	Patient	Female, 79	Abdominal pain	Observation of AMI	86%	n/a
3	Daughter	Female, 68	Nose bleed	Defect of septum	80% (a)a 77% (b)	n/a
4	Friend	Female, 40	Dizziness	Vertigo	56%	Language difficulties
5	Mother	male < 1	Diarrhea and vomiting	Syncope	89% (a) 82% (b)	n/a
6	Mother	Female, 4	Laryngitis	Epiglottis	90% (a) 79% (b) 87% (c)	n/a
7	Husband	Female, 75 years	Abdominal pain	Missed STEMI	77% (a) 75% (b) 95% (c)	n/a
8	Mother	Female, 8	Diarrhea and vomiting	Dehydration	88%	n/a
9	Patient	Female, 53	Allergic reaction	Perioral edema	84%	n/a
10	Patient	Male, 45	Abdominal pain	Gallstone	94% (a) 84% (b)	n/a
11	Patient	Female, 81	Abdominal pain	Gallstone	89%	n/a
12	Patient	Female, 17	Abdominal pain	Abdominal pain	98% (a) 60% (b)	n/a
13	Patient	Female, 45	Headache/ dizziness	Chronic post-traumatic headache after SAH	96% (a) 82% (b)	Frequent caller
14	Patient	Male, 64	Edema of lower extremity	Obs. DVT	75%	n/a
15	Spouse	Male, 28	Fainting	Observation for neurological problem	88% (a) 92% (b)	n/a
16	Spouse	Male, 25	Hyperglycemia and intoxication	Hyperglycemia	94%	n/a
17	Friend	Male, 56	Fever and abdominal pain	Chronic liver cirrhosis	83% (a) 58% (b)	n/a
18	Patient	Female, 28	Bleeding after vaginal delivery 5 days earlier	Small post-partum bleeding	89% (a) 95% (b)	n/a
19	Daughter	Male, 52	Fever and malaise	Sepsis	29%	n/a

^aThe letter a indicating the first call, b a second call, and c a third call