TABLE 3.
Comparison of adults’ satisfaction ratings (QUEST 2.0) with wheelchair features and wheelchair service delivery before and after implementation of CMSP (n = 29).
| Wheelchair features/services | Quite or very satisfied | |||
|---|---|---|---|---|
| Pre-test | Post-test | 95% CI of the differences between pre- and post-satisfaction | p | |
| Wheelchair features | ||||
| Dimensions | 39.3 | 90 | -72.0 to -30.0 | 0.001 |
| Weight | 52 | 93.4 | -61.9 to -20.1 | 0.001 |
| Ease of adjustment | 43 | 83 | -62.9 to -17.1 | 0.002 |
| Safety | 39.3 | 80 | -64.1 to -18.0 | 0.001 |
| Durability | 53.5 | 89.7 | -57.4 to -14.6 | 0.002 |
| Ease to use | 32.2 | 96.7 | -83.3 to -46.7 | 0.001 |
| Comfort | 26 | 96.7 | -88.6 to -53.4 | 0.001 |
| Effectiveness | 35.7 | 89.6 | -74.9 to -33.1 | 0.001 |
| Wheelchair services | ||||
| Service delivery | 42.8 | 86.7 | -65.9 to -22.1 | 0.001 |
| Repairs and servicing | 32 | 89.3 | -77.8 to -36.2 | 0.001 |
| Professional service | 64.3 | 93 | -49.1 to -8.9 | 0.008 |
| Follow-up | 57 | 76 | -43.0 to -5.04 | 0.128 |
Source: From authors own work