Table 3.
Different aspects presented in the collected leaflets in comparison to the established guidance criteria
| Theme | Guidance criteria | No of Leaflet(s) matching the criteria |
|---|---|---|
| • Knowledge | • What is telehealth? | • 8 (THL1, THL2, THL3, THL5, THL6, THL7, THL9, THL12) |
| • How does telehealth work? | • 8 (THL1, THL2, THL3, THL5, THL6, THL7, THL9, THL12) | |
| • Outcomes | • What will be done about the results? | • 6 (THL1, THL2, THL3, THL5, THL7, THL9) |
| • Reassurance | • Technology and equipment (ease of use): reassure patients that they do not need to be computer or technology experts. | • 7 (THL2, THL3, THL4, THL5, THL6, THL7, THL9) |
| • Support regarding technical problems. | • 5 (THL2, THL3, THL6, THL9, THL12) | |
| • Confidentiality: state it directly and clarify who gets to see patients monitoring results | • 2 (THL3, THL5) | |
| • Costs: mention that the service is free for the patient. | • 7 (THL3, THL4, THL5, THL6, THL7, THL9, THL10) | |
| • Benefits | • What are the benefits of telehealth? | • 9 (THL1, THL2, THL3, THL4, THL6, THL7, THL8, THL9, THL11) |
| • Choice | • State that the service is not a substitute for the traditional face-to-face consultations and patients still have the choice of seeing their HCPs when required. Telehealth is an extra service and not a substitute for emergency services. |
• 6 (THL2, THL3, THL5, THL6, THL7, THL8) |
| • Previous Experience | • Patients positive quotes about telehealth These quotes provide a source of effective communication of patients’ good experience with telehealth services and consequently will encourage other potential service users. |
• 4 (THL2, THL4, THL7, THL9) |
| • Further Information | • Who to contact for further information about the service in general: there will be somebody to help/ guide the user to understand e.g.: HCP or someone at end of phone. | • 10 (THL1, THL2, THL3, THL4, THL5, THL6, THL7, THL8 THL10, THL11) |
| • Information availability in other languages/formats. | • 3 (THL2, THL5, THL7) | |
| • Appearance | • Visual Presentation using pictures, not only words. Recommended: Variety of pictures to be included most importantly pictures of how the kit works; patients using the kits at home: images showing different ages, ethnicity and gender of people using the kit. |
• 8 (THL2, THL3, THL5, THL6, THL7, THL8, THL9, THL12) |