Table 1.

Empirical studies with the Kano method.

Authors (year)	Research domain	Product or service type	Research purpose	Product life stage
Chen and Chuang (2008) [26]	Technology	Mobile phone’s body shape and button style	Product performance evaluation	Implementation or testing
Wang and Wu (2014) [27]	Technology	Mobile phone’s core attributes (eg, CPUa) and optional attributes (eg, electronic wallet)	Feature classification	Prototype development
Palumbo, Dominici, and Basile (2013) [28]	Technology	Apps function (museum information [eg, opening or closing time], artworks [eg, photo]) and usability (friendly user interface)	Feature classification	Prototype development
Sulisworo and Maniquiz (2012) [29]	Health care	Registration, medical treatment, and physical facilities	Feature classification	Prototype development
Chang and Chang (2013) [30]	Health care	Physical facilities, staff characteristics, medical treatment, and administration	Service performance evaluation	Implementation or testing
Dominici and Palumbo (2013) [31]	Education	E-learning platform	Feature classification	Prototype development
Shahin and Zairi (2009) [32]	Airline	In-flight service, administration, and flight physical facilities	Feature classification	Prototype development

^aCPU: central processing unit.