Table 1.

Situations represented in the videos included in the demonstrative intervention packet.

Element covered	Situation	Number of videos
Patient information; crisis communication	A group of patients is to be vaccinated without receiving warning that an electrical power outage occurred the night before, which broke the vaccination cold chain (system failure).	2
Information for the patient and the patient’s family	Surgical material is left inside a patient that requires reintervention to extract the forgotten object.	2
Support for the second victim; information for the family of a deceased patient (the person disclosing the information is a professional other than the one involved in the event)	A patient whose condition is severe dies after presenting postintubation laryngeal stenosis. The physician attending the patient exhibits emotional affection after committing an omission mistake during the patient’s resuscitation.	2
Role of peers and supervisors in supporting the second victim; notification of incidents without harm	A nurse is emotionally affected after committing a route of administration error for a medicine that did not result in serious consequences for the patient.	4
Role of managers in supporting the second victim	A physician becomes a second victim after committing a diagnosis error with serious implications for the patient’s health. After identifying the error and having a substitute professional inform the patient, the patient files a complaint.	2
Preventive measures after an error deriving from a system failure	A nurse mistakenly administers to a patient a nonindicated medication due to incorrect storage of said drug.	3